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Following are frequently asked questions about how to remove window film using the SteamBlade.

What is the price of the SteamBlade?

The J-4000 Series costs $325.00 + shipping.


What if my SteamBlade runs dry during use?

If you find your SteamBlade has run dry during use immediately turn off the unit. Allow 10 minutes for your steamer to cool before adding more water.


My SteamBlade is spitting water from the hose. What is causing this?

There are several common errors that can cause your steamer to emit water or spit while steaming. If you are experiencing trouble with your steamer emitting water, please review the following five items.

1. Too much water in the tank
Check the water level in your tank to make sure that it contains no more than 4 quarts (3.79 liters) maximum. Overfilling the water tank can prevent your steamer from working properly.

2. Steaming in a low position
When steaming in a low position you should periodically raise and straighten out your hose. Not doing so can cause condensation accumulation and will create a gurgling noise. Periodically raising and straightening the hose will allow condensation to flow back into the water tank.

3. Stale water
Always keep fresh water in the reservoir. After a period of about one week water becomes stale and should be replaced with fresh water. Steaming with stale water can also cause a foaming action. If this occurs you should rinse your water tank thoroughly and refill with fresh water. Jiffy Steamer has a 3 pack liquid cleaner available for $18.00 plus shipping. We recommend that the liquid cleaner be used once every 6-12 months to remove sediment and mineral deposit build up. This build up can result from using hard water.

4. Rod set is not fully extended
Be sure to keep your rod set fully extended. Not doing so can cause condensation to collect and create gurgling sounds. Extending the rod set fully keeps the hose in an upright position allowing condensation to flow back into the tank.

5. Hose too long
In some cases, a customer has purchased a hose that is too long for the task at hand. For example, you would not want to purchase a 7 ½ foot drapery hose to simply steam clothing. You would not be able to fully raise the hose which could cause condensation to accumulate and the potential emission of water.

6. Cracked or broken steam head and / or handle
Check to ensure that your steam head and / or handle are not broken or that it contains cracks which could potentially cause leakage. You may order a replacement steam head kit or a head and hose attachment complete from our Accessories section.

Most spitting problems are caused by user error and are not manufacturing defects. After checking the 6 items listed above, and your steamer is still emitting water, please conduct this simple test. Turn your steamer off and allow it to cool. Remove your hose from the steamer with an adjustable wrench. Turn your steamer back on and check the flow of steam. If you have a steady stream of steam, your steamer is functioning properly and the problem is in the hose attachment. If you continue to experience difficulty with your steamer, please call our repair department at 1-800-525-4339. Jiffy Steamer’s trained technicians will be glad to answer any questions you may have.


Where can I locate my model number and/or serial number?

An identification plate on the side or rear of the unit contains a model number and serial number.


May I send my product directly to Jiffy Steamer for repair?

Yes, please send your steamer to the following address:
Jiffy Steamer Company, LLC
Attn: Returns Department
4462 Ken-Tenn Highway
Union City, Tennessee 38261
USA
P: 1-731-885-6690
F: 1-731-885-6692


I’ve returned my SteamBlade to Jiffy Steamer for repair. How do I know you have received it and when should I expect it back?

Before shipping your steamer, please note for your records the model and serial number of the unit. When shipping by UPS or Fed Ex, please also note your tracking number. You can use this number to track your package and verify expected delivery date.

Once we have received your steamer, you will receive a repair estimate via fax or e-mail. If no fax or e-mail is provided, your estimate will be mailed to you. You must return your approval and payment information. With authorized payment, your steamer will be repaired and shipped to you within 24 hours.


How do I order replacement parts?

You can call our parent company, Jiffy Steamer, at 1-800-525-4339 to order your parts from our factory or you can use the following link to purchase via our website:http://www.jiffysteamer.com/Parts/. Be sure to have Model and Serial Number Available


How can I track my product order or my parts order?

UPS will email you a tracking number that you can use to track your purchase. You will be asked to provide your e-mail address when placing an order. Use the following link to track your parcel: Track your order!


Where is the SteamBlade made?

Jiffy Steamer makes no compromises in the engineering and construction of our products. We manufacture steamers that you can depend on…day in, day out. Advanced engineering, quality materials, and exceptional craftsmanship go into every Jiffy Steamer. We proudly design and manufacture our products in Union City, Tennessee, United States of America for use around the globe. Every Jiffy Steamer undergoes multiple testing procedures for worldwide safety and quality standards. Our steamers currently hold certifications with UL, CSA, NOM, CE, and TUV/GS.


My SteamBlade doesn’t seem to be working properly. What should I do?

Please contact the Jiffy Steamer Repair department at 1-800-525-4339 to consult with a trained Jiffy Steamer Technician. We are available from 7:30 AM CST to 4:00 PM CST, Monday through Friday.


What is Jiffy Steamer’s return policy?

Jiffy Steamer Company, LLC strives to manufacture the very best quality steamers available in the world today. In the event you find that our products do not meet your needs, you may return the unit within 30 days of purchase in the original packing materials, along with a copy of the purchase receipt, to the following address:

When shipping via UPS or FEDEX use:
Jiffy Steamer Company, LLC
Attn: Returns Department
4462 Ken-Tenn Highway
Union City, Tennessee 38261
USA
P: 1-731-885-6690
F: 1-731-885-6692

When shipping via US Postal Service use:
Jiffy Steamer Company, LLC
Attn: Returns Department
P.O.Box 869
Union City, Tennessee 38281-0869
USA
P: 1-731-885-6690
F: 1-731-885-6692

This return policy only applies to goods purchased directly from Jiffy Steamer Company, LLC and is independent of other dealer return policies. Please note that we shall issue 100% merchandise credit if the unit is returned in new condition within 30 days of purchase. If the unit is returned in new condition outside this 30 day window, there shall be a 10% restocking fee assessed based on the invoice cost. Shipping charges are non refundable under either of the above circumstances. Jiffy Steamer Company, LLC reserves the right to refuse credit for discontinued products or steamers more than one (1) year past the date of purchase. If you have further questions regarding this, or any other issue, please do not hesitate to contact our customer service department at the above number. Effective September 10, 1999.


What precautionary measures should I take when using the SteamBlade?

Steam is hot and can burn you. The SteamBlade ships with a pair of nitrile gloves that are resistant to steam (on the fingers and palms only). Always wear these gloves. We also suggest protective eyewear and long sleeves. Every operator should read the user manual and be trained to use the product for its intended purpose only.


How much water does the SteamBlade hold?

The J-4000 Series holds 1 gallon.


How long will the SteamBlade steam per filling?

The J-4000 Series will steam 2 hours.


What maintenance should be performed on my SteamBlade?

Cleaning Instructions for J-4000 SteamBlade

The cleaning procedure below is recommended as a regular maintenance measure to help your steamer maintain its maximum steaming performance. This maintenance should be performed on a basis of every 3-6 months depending on your water supply. In most cases, a steamer that is severely clogged will require disassembly to properly clean and prolong the life span of the unit. An authorized repair center or a Jiffy Steamer service technician best performs this disassembly.

1. Remove hose attachment from unit at the brass coupling using a wrench. Pour out any remaining water from your unit.

2. If the hose attachment is blocked by sediment build-up, use a water hose to clean inside the hose. This should loosen and remove any build-up that may have occurred within the hose itself.

3. To clean the internal parts of your steamer, use of the Jiffy Liquid Cleaner (10 ounce bottle) is recommended. This acid-based cleaner will remove hard water deposits and sediment build-up. This cleaner is not available for export.

4. Fill your steamer with 1 gallon of water and add the entire ten (10) ounce bottle of Jiffy Steamer Liquid Cleaner. Turn the steamer to PREHEAT and allow water and solution to warm.

5. When the red pilot light turns off, indicating the end of the PREHEAT cycle, turn the switch to OFF and unplug the steamer from the wall outlet. Allow the water and cleaning solution to remain in the steamer for 2-3 hours. DO NOT STEAM THE SOLUTION IN THE UNIT AS DAMAGE MAY OCCUR.

6. Pour the cleaning solution out of the steamer. Do this by tipping the steamer over and pouring the solution out of the brass fitting where your hose attachment normally connects.

7. Rinse the unit thoroughly by flushing with fresh water 2 to 3 times.

8. If discolored water or residue continues to come from the unit, the above procedure may need to be repeated.

9. Please call 1-800-525-4339 for further instructions or questions.


How do I maintain optimal performance with my SteamBlade?

Clean and rinse your steamer regularly: All steamers need to be cleaned and rinsed on occasion to flush the mineral deposits. We recommend our Jiffy Steamer Liquid Cleaner for cleaning internal parts.

Never use additives: Additives such as salt, perfumes, and dyes should never be added to your steamer water. These substances will corrode or plug internal parts.

Never overfill your steamer: If you have purchased the J-4000 series SteamBlade, never add more than one gallon of water to the reservoir.

Never allow your steamer to run dry: Running a steamer dry will cause internal damage to the heating element and wiring.

Never pour cold water into a hot steamer: If by mistake your steamer has run dry of water, allow the unit to cool before adding water. Cold water on top of a hot heating element can cause damage to the element.

Steam in a vertical, upright position: Do not use your steamer in a horizontal position like an iron. Steam in a vertical up and down motion. This will allow the condensation in the hose to flow back into the steamer.

Secure your hose nut tightly: If your steamer has a hose attachment, make sure the brass nut is fastened tight to the base of the steamer. A loose nut will allow water to run down the front of your unit.

Never use an extension cord: Extension cords should not be used on this product. Adding an extension cord may create damage to the steamer’s power cord and internal wiring.

Do not pull steamer by the power cord: Pulling the steamer by the power cord may cause the internal wiring to become loose.

Never use your foot to turn steamer on/off: Damage may occur to the switch should you turn the unit off using excess pressure with your foot.

Storing the steamer: Before storing the steamer for an extended period (30 days or more), empty all water from the unit. Stale water becomes thick with time and may plug internal parts


Do I have to use distilled water?

No, plain tap water may be used in the SteamBlade. Periodically, pour the old water out of the steamer to avoid sediment buildup.


How often should I change the water?

Always keep fresh water in the reservoir. After a period of about one week water becomes stale and should be replaced with fresh water. Steaming with stale water can cause a foaming action. If this occurs, you should rinse your water tank thoroughly and refill with fresh water. Jiffy Steamer has a 3 pack liquid cleaner available for $18.00 plus shipping. We recommend that the liquid cleaner be used once every 6-12 months to remove sediment and mineral deposit build up. This build up can result from using hard water.


What is covered in my standard warranty?

Jiffy Steamer 3 Year Limited Product Warranty

As the global leader of steaming equipment since 1940, we feel that our warranty should properly stand behind every product we craft. The Jiffy Steamer is precision built, tested and inspected before leaving our factory located in Union City, Tennessee. It is guaranteed against defects in material or workmanship for three (3) years from date of purchase. Cords are excluded. If any part proves to be defective, this product will be repaired free of charge. This warranty shall not apply to any unit which has been subject to misuse, neglect, negligence, accidents or has not had routine cleaning maintenance. Such damage will be reconditioned at our normal repair services rate. Jiffy Steamer Company, LLC shall not be in any manner responsible for any incidental, special or consequential damages. All implied warranties including but not limited to implied warranties of fitness and merchantability, are limited in duration to three (3) years from date of original purchase. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. Some states do not allow the exclusion limitations on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you. If your Jiffy Steamer requires service, ship it, with proof of purchase to the address below.

When shipping via UPS or FEDEX use:

Jiffy Steamer Company, LLC
Attn: Returns Department
4462 Ken-Tenn Highway
Union City, Tennessee 38261
USA
P: 1-731-885-6690
F: 1-731-885-6692

When shipping via US Postal Service use:

Jiffy Steamer Company, LLC
Attn: Returns Department
P.O. Box 869
Union City, Tennessee 38281
USA
P: 1-731-885-6690
F: 1-731-885-6692


How long have you been in business?

Jiffy Steamer traces its roots back to 1940. Gone with the Wind was the movie and Frank Sinatra, the voice. Franklin Delano Roosevelt was preparing to run for a third term. Most everyone of that era wore a hat. Stretching, shaping and blocking your fedora over a steaming kettle was common. This is where the idea was born – a better way to steam hats “back into shape in a jiffy.” Shortly after 1940, the company was organized and the Jiffy Steamer Model J-1 was patented. Jiffy Steamer knew the invention was good for more than steaming hats, so a hose attachment and steam head were added. The new Jiffy Steamer offered a revolutionary solution to an age-old problem of the clothing industry…removing wrinkles efficiently. Today, three generations are involved in this closely held company. Jiffy Steamer Company, LLC is known around the globe (over 45 foreign markets) and is backed by over 1,000 dealers in the United States alone. The dozens of Jiffy Steamer models can be found almost everywhere-from the commercial garment trade, to residential markets, in the pages of high-end mail order catalogs, in businesses that cater to the travel industry as well as in other specialty markets. The history of the Jiffy Steamer is filled with the promise and desire to harness the power and magic of steam.